FAQ

Got questions? We've got all the right answers!

Who are you?

We are a locally owned and operated business, servicing Lexington and surrounding counties. We like to think of ourselves as a one-stop shop for all things preconception to parenting. No matter where you are on your journey, we're here to provide fitness, massage, education and more. We can't wait for you to join the Baby Moon community!

Are you looking for instructors?

We are always open to expanding our team of experts. If you have a passion for prenatal yoga, general fitness, massage, or education, send us a message and you could be our next addition!

What are your policies?

REFUND / CANCELLATION POLICIES: A refund or may be granted if requested at least two weeks prior to the start date of the class in which you are enrolled. This is due to our commitment to small class sizes and to ensure that those on a waiting list have time to get in. Last minute cancellations or no-shows would leave empty spaces other families could have taken, which impacts our patrons as well as our instructors, whose time and expertise is valuable. When circumstances beyond your control cause you to miss a class (such as a baby who arrives early!), a Baby Moon credit in the amount of the class may be placed on your account, and can be applied to any future classes or service at Baby Moon. This is at the discretion of the Director.

We are sorry, but we cannot pro-rate the cost of a series if you must miss one or more sessions. Again due to small class sizes and an appreciation for the instructor's time, we cannot offer refunds. Our overhead remains the same even if you must miss a class.

Yoga class packages expire one year after purchase and are non-refundable.  

We require 24-hours notice for cancellation of Massage appointments, out of respect for the therapist's time and our other patrons, who are often waiting for an opening. Cancellations made less than 24-hours in advance and no-shows will be charged the full fee for the session.  If your appointment is made within the 24 hour time cancellation period, this policy still applies. 

Please select your classes and appointments carefully, and mark them on your calendar right away! 

Gift Certificates are non refundable and must be presented at the time of service. If the gift certificate or gift certificate number isn't present at the time of service, full payment is still required and the gift certificate can be used at a later date. 

PRIVACY POLICY: Baby Moon uses your registration and contact information only to process your registration and to contact you regarding classes for which you have enrolled. We may also send periodic (low-volume) emails to our mailing list. You may opt out by logging in to your Baby Moon account and changing your account preferences. We do not sell or share any of your information to any other person or entity for any reason!